Elegant Diamonds in Mt. Juliet, TN
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Store Policies

Custom Work
All custom jewelry is nonrefundable and requires a 50% nonrefundable deposit before the work begins. Full payment upon receipt of custom work will denote the client's complete satisfaction.

Layaway
We offer a flexible layaway plan for any item you desire for up to 6 months depending on selling price. We do require an initial 20% deposit of the total purchase including tax. The payments thereafter may be made monthly in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaways will receive an in store credit for monies received that expires 6 months from the date of issue.

Returns & Exchanges
Your purchase may be exchanged within 15 days from the original purchase date by the original client when accompanied with the sales slip. The item must be unused and unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Sale items, special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash. No cash refunds will be issued. Any credit remaining after the exchange will be issued as a credit on the bearer's account to be used against future purchases.

Returned Checks
Returned checks will be assessed a $30.00 fee for checks under $100.00 and a $35.00 fee for checks over $100.00.

Special Orders
All special orders require a 50% nonrefundable deposit. Special orders are not returnable. No refund or exchanges can be made with a special order transaction. A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the client's request.


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